Shipping Policy
At ABAJURHANDMADE, we are committed to providing exceptional service and high-quality products to our customers. Our shipping methods are efficient, and we ensure careful packaging to protect your items during transit. We offer transparent and competitive costs, and we aim to deliver your orders in a timely manner. Your satisfaction is our priority.
The majority of our products are handmade to order and not in stock. That means it takes approximately 3-5 days to create a product and ship it. During busy periods such as Christmas and promotional sales this lead time can increase to 7 – 10 days.
LOCAL DELIVERY
We offer complimentary local delivery in Greece within 3-5 working days via ELTACourier.
Our team will reach out via e-mail with an update on your order indicating the expected arrival time.
* Kindly note that 'made to order' items will take longer, as stipulated on the relevant product page.
Please don't hesitate to contact us if you have any questions regarding the delivery of your order.
INTERNATIONAL DELIVERY
We ship worldwide using reliable door-to-door-signed-for courier services (we do not ship with the postal service or to PO Box addresses).
Delivery takes approximately 14-21 days from order placement, this is dependant on which country we're sending to (some services are faster or slower). Orders are delivered to the recipient's door and a signature will be required on delivery. A physical address that is attended to during working hours has to be provided along with a reachable contact telephone number in order to ensure a seamless delivery.
* Kindly note that 'made to order' items will take longer, as stipulated on the relevant product page.
A flat shipping fee per item is calculated at check out, the fee will depend on the size and weight of the specific item (sorry, we wish we could do better but the products must be shipped "well packed"(securely and tightly!) in spacy sustainable cardboard boxes to eliminate any risk of damage!).
*PLEASE NOTE* International orders outside of the European Union may be liable for a customs and duty charge on entry into the relevant country (rates are destination specific). This is completely out of our control and is the recipient's liability. The recipient will be contacted directly by the courier company should any fees be payable and the order will only be delivered once the fees are paid.
Suggestion: Contacting your local customs office to query relevant rates could be considered to avoid any unexpected charges.
Return & Exchange Policy
We would like you to always be over the moon with your ABAJURHANDMADE purchase and spread the word far and wide, but if, for any reason, something doesn't meet expectations, the below options are available if we are notified within 15 days after the delivery of the order.
> An exchange (if available in stock)
> A store credit minus shipping charges (for international orders)
> A refund minus shipping charges (for international orders)
The above options are conditional to the state in which the items are returned. Kindly return each item in tip-top condition as received; unused with all packaging. It is also important to wrap the items up securely to be shipped, avoiding the risk of any potential damages in transit. If available, please return the item using the original packaging to reduce waste. The items will be inspected on receipt and a refund could be denied if the criteria is not met.
Please follow these instructions for returns and refunds;
1. Email us at hello@abajurhandmade.com to inform us of the return/exchange along with a brief explanation of the reason.
2. We will arrange a collection from your provided address.
3. On receipt of your return in good order we will process the return / refund / store credit within 15 days of receipt of the parcel. Refunds are processed via the initial payment method.
* Regrettably no returns or exchanges are accepted on custom made items.